Customer Service: Bad, Rotten, Intolerable or Worse?

 Service with a smile!  Okay, that's only in commercials.  These days, you get service (for a very loose definition of "service") with a sneer.

And it's only gotten worse during the pandemic.  Everything's online now.  Complain, and you have to maneuver through two, three, four or even more tiers of Robo-FuckYous before reaching a person!



And that person, if you're lucky, will be polite.  But polite or not, you know that person will be incompetent.  Never fear, though!  He'll let you speak to the manager -- just wait a few moments on hold.


So by the time an actual human being picks up the line (often the same human being who put you on hold, but now pretending to be a manager), you feel like this.


Is it any wonder that the reactions can be summed up with these infographics?




So now it's time to get it off your chest!  What's your worst experience with customer service? Let it spill, friends, let it spill!

AlextheKay, at your service!







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